IT Support New Haven

The expert assistance you need to protect your bottom line from IT disruptions and technology downtime

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In the digital, post-pandemic age, every business in New Haven needs IT support to stay competitive

You likely know all too well how frustrating and disruptive it is when technology breaks down or doesn’t perform the way you want it to. It’s not only stressful and expensive, but the productivity you lose can affect your employees, clients, and ultimately hurt your bottom line. Hiring a full-time IT department can help to keep your IT running smoothly, but that’s usually a cost-prohibitive option for SMBs, and the quality of support is limited based on how many people you can afford and their skill levels. Instead of incurring high personnel costs or relying on overwhelmed employees to fix IT problems, partner with ICXpress and get the best of both worlds.

Our IT support service provides a full team of experienced technicians to quickly solve your technology woes, and we’ll do it for less than the costs of hiring a single new IT employee. You’ll enjoy swift resolutions to your technology disruptions whenever you need them with a customizable program for a monthly fee that is easy to budget around. With our expert team supporting your IT, you can work with peace of mind knowing that any technology issue you experience will be fixed fast and for good, keeping your bottom line healthy and your employees happy.

Why choose ICXpress as your IT support provider?

For over 25 years, ICXpress has been the premier choice for businesses in New Haven that need IT support and other valuable IT services. We’ve been around so long because we focus on strong, long-term client relationships. Connecticut businesses trust ICXpress to have their success in mind with everything we do, because we are always striving to improve our services and our clients’ technology. A partnership with us means you can count on experienced, talented, and certified support engineers to handle your IT problems as you focus on your core business operations.

A friendly Connecticut-based help desk you can call or email for all your IT issues

Fast on-site support when you need assistance from our expert engineers in person

Fixed-fee costs that enable you to predict your IT costs well in advance

Continual monitoring that scans your network for issues and proactively works to resolve them

24/7/365 support available after-hours and on holidays for IT emergencies

Support that addresses the root causes of your issues so they don’t happen again

ICXPress IT Support by the Numbers

Solved during the first phone call
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Callback SLA
Resolution SLA

Our partnerships with global leaders in IT means you get the best technology solutions and the most knowledgeable support engineers

IT Support Frequently Asked Questions

Most small businesses cannot afford to hire full-time IT staff, but they still need someone to handle their daily technology support needs. Choosing an IT partner to handle tech support requests is a good investment, because it enables small businesses to operate without constant IT disruptions while still maintaining a stable IT budget.

We work closely with many of our clients’ IT personnel and provide additional support to help them whenever they need it. This frees them up from day-to-day support duties so they can focus on more important matters, like growth and development.

We offer a 60 minute callback SLA, but we always aim to resolve your issues as soon as possible.

Your outsourced IT support engineer will be responsible for keeping your business hardware and software secure and optimized, as well as solving technology disruptions fast and effectively to increase your operational efficiency.

Having effective, reliable IT assistance means your operations will no longer be disrupted for hours or days as you wait for a technician to arrive every time you encounter a technology issue. Efficient troubleshooting and targeted solutions also mean your problems will not reoccur, your staff will be able to work uninterrupted, and you’ll save on maintenance costs.

Ready to leave your IT problems to the experts and increase your productivity and profitability?

Talk to a ICXpress technology professional today and we’ll show you how we’ll remove your technology burdens and make your business more competitive

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2 Trap Falls Road, Suite 112
Shelton, CT 06484
United States