Terms and Conditions

Agreement	Description
Master Services Agreement	General terms and conditions applicable to all Provider products and services.
Services Attachment for Managed Services	Core managed services including monitoring, remote management, and help-desk.
Service Attachment for Managed AV Services	Managed Audio-visual services
Service Attachment for Managed Video Services	Video surveillance services.
Service Attachment for Access Control Services	Physical and electronic access control services.
Service Attachment for Managed Print Services	Managed copier, print, and peripherals.
Service Attachment for Monitored Alarm Services	Services related to of alarm systems
Service Attachment for Managed Compliance Services	Consulting and advising regarding regulatory and legal compliance.
Schedule of Services	Description of managed services offered by Provider.
Data Processing Agreement	Data security and privacy agreement including statutorily required terms.
Service Level Objects	Targeted response times by tier of severity.
Schedule of Third-Party Services	Notice of third-party services and waiver of claims.